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    HOW TO MAKE A SWIZA WARRANTY CLAIM

    For all warranty claims contact first the Authorized SWIZA Dealer from which your purchase was made. If this is not possible, contact the appropriate regional Distribution Organization.

    For all consumer warranty claims all we require

    - Your personal details (name, address, ZIP/city, country, phone, email)

    - The details of the product defect

    and send it to us along with the following:

    - Dated and Itemized proof of purchase

    - Confirms the date of purchase for warranty coverage

    - Unfortunately, without a valid form of proof of purchase the warranty is not valid, but we will have other after-sales options, so do get in touch.

    NEXT STEPS

    Once we receive proof of purchase and the item you purchased we will get back in touch as quickly as possible to confirm if your product breakage is covered under our warranty policy or provide other repair / replacement options.

    - Covered under Warranty:
    Your item will be repaired free of charge and returned to you or if repair can’t be performed, we will offer you an exchange for the same or equivalent model

    - Not covered under Warranty:
    If for whatever reason your product is deemed not to be covered under our warranty policy we will discuss all available options with you under our subsidized after-sales program.

    PLEASE NOTE:

    Some SWIZA products will require the item to be returned to us for repair, your local customer care agent will provide all the return details and reference numbers so your repair can be handled as quickly as possible and returned to you.

    If you are unsure about any part of the above process please don’t hesitate to contact the appropriate regional Distribution Organization.

     

    WARRANTY FOR SWIZA KNIVES

    SWIZA knives have a lifetime warranty against defects in materials or workmanship from the date of purchase. The warranty applies only to the original purchaser on presentation of a valid proof of purchase from an authorized SWIZA dealer on which the date of purchase is clearly identified.

    The SWIZA warranty does not cover damage caused by normal wear and tear or improper use. The SWIZA warranty does not cover color change or abrasion of the PTFE- or PVD coating on tools and plates. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

    This warranty is only valid for complete SWIZA knives. Custom design or custom-made items such as marks, engravings, etc. as well as possible consequential or third party damage is not covered by the warranty.

     

    WARRANTY FOR SWIZA WATCHES

    SWIZA watches have a 3 year warranty against defects in materials or workmanship from the date of purchase. The warranty applies only to the original purchaser on presentation of a valid proof of purchase from an authorized SWIZA dealer on which the date of purchase is clearly identified.

    The SWIZA warranty does not cover damage caused by normal wear and tear or improper use. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

    The SWIZA warranty applies only to complete SWIZA watches and is explicitly not applicable for:

    • The service life of the battery
    • Normal wear and aging (i.e. scratched crystal, alteration of the color and/or material of non-metallic straps and chains, such as leather, textiles, rubber, gold plating peeling, etc.)
    • Damaged parts, due to abnormal or improper handling, lack of care, accidents (knocks, dents, crushing, broken glass), incorrect use of the watch or the jewelry and disregard of the instructions issued by the manufacturer
    • Indirect or consequential damages of any kind (i.e. damage resulting from a standstill, the defects or the improper functioning)
    • SWIZA watches if the product has been handled by non-authorized personnel (i.e. for battery replacement or for servicing and repair) or if the product’s original condition has been changed
    • Custom-made items with customized markings, engravings, etc.

     

      WARRANTY FOR SWIZA LUGGAGE, BAGS AND BACKPACKS

      SWIZA Luggage, Bags and Backpacks have a 3 year warranty against defects in materials or workmanship from the date of purchase. The warranty applies only to the original purchaser on presentation of a valid proof of purchase from an authorized SWIZA dealer on which the date of purchase is clearly identified.

      The SWIZA warranty does not cover damage caused by normal wear and tear or improper use. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

      Warranty only for complete SWIZA Luggage, Bags or Backpacks items. Custom design or custom-made items such as marks, engravings, etc. as well as possible consequential or third party damage are not covered by the warranty.